The Coronavirus outbreak will have wide-reaching implications for businesses across the UK and it is set to continue for the foreseeable future with UK Prime Minster Boris Johnson ordering a UK Lockdown. But this does not mean your business has to suffer or be shutdown during the outbreak. By utilising technology, businesses in Nottingham can still keep many aspects of their business in operation including offering customers deliveries.
At Boss Digital, all our staff are now working from home. We are still supporting and delivering our quality services with minimum to no disruption.
During this unprecdeneted pandemic and with further social isolation and lockdown on the horizon for the forseeable future, Boss Digital recommend the following steps to support your customers through this difficult time.
1. Put out a statement addressing the Coronavirus outbreak
You may have been inundated with emails or phone calls asking whether you are still open for business. By putting out a coronavirus update statement you can let your customers know that it is “business as usual” or you can advise them of new methods in which they can still do business with you. It is a great information that can be posted on your website – and inturn you can share and back link the post on your social media accounts.
2. Keep in touch with your customers
It is more important than than ever to inform customers about the various ways they can stay in contact with your business. With the advance of social media and apps your customers can contact you in many ways. Whether its Facetime calls, or video calls on Facebook Messenger, Whatsapp or Skype. Businesses can support their customers without putting themselves or their staff at risk. Google My Business is also another great way to keep your customers updated with revised opening hours and support issues.
3. Social Media Updates
Due to social distancing recommendations by the UK goverment, ways in which services that businesses provide will most likely change. To maintain your customers trust, it is key to keep them updated to new changes to your business process. Social Media is a great way to keep customers updated, especially as many people will be using social media more.
4. Setup Online Payments
Does your business have a product that can be delivered or does it offer an online service? If the answer is yes then you can get your customers to pay for these online. Setting up your business website to take payments can be setup in only a few of hours.
If you have a WordPress website you can integrate the WooCommerce plugin. WooCommerce allows products to be sold online and payments to be processed from all major credit and debit cards. PayPal also allow payment processing for all major credit and debit cards. Add a Paypal ‘Buy Now’ button to your website, you can quick and easily allow customers to easily make payments. Without the annoyance of repeatedly filling in their personal details it allows businesses to still operate during the Coronavirus lockdown.
If you need to urgently add a page to your website to take payments for services or products online. Please call us on 01157 757 757 or contact us on the following page.